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Orvis

Orvis Store Details
130,785 customers have rated this store since February 2000

 
4.4
 See all ratings
All Ratings
  • 4.6 On-time delivery - Product arrived when expected
  • 3.9 Variety of shipping options
  • 4.4 Product met expectations
  • 3.8 Prices relative to other online merchants
  • 4.6 Order tracking
  • 4.6 Availability of product you wanted
  • 4.3 Selection of products - Types of products available
  • 4.3 Would shop here again
  • 4.4 Overall look and design of site
  • 4.6 Customer support
  • 4.4 Clarity of product information
  • 4.4 Overall satisfaction
  • 2.9 Shipping charges
  • 4.3 Ease of finding what you are looking for
  • 4.3 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Founded in 1856, Orvis is the nation's oldest mail order company, specializing in the sale of premium fly-fishing tackle, men's and women's traditional New England apparel, luggage, and gifts for the country home. The site also features a travel shop where shoppers can purchase their favorite travel apparel, bags and other accessories. Visitors can enter to win prizes in a sweepstake, register to receive monthly newsletters, and use the "quick buy" function to order products directly from any Orvis catalog.
Contact Information
Physical Address: 178 Conservation Way
Sunderland VT 05250-4465
UNITED STATES
Customer Service: Tel: (800) 635-7635
Email: customer_service@orvis.com
Web site: http://www.orvis.com
Features & Services

Ordering Methods
Order phone number: (800) 815-5900
Toll-free order phone number: (800) 815-5900
Order fax number: (540) 343-7053
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
91 Reviews TotalReviews 1 - 10 of about 91
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 0.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
 by Fraz, Friday, May 18, 2012 8:21 PM
Orvis. The best. Period.
Great
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
 Friday, May 18, 2012 2:15 PM
Solid products.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
 Thursday, May 17, 2012 5:52 PM
|Happy to see Orvis is carrying pants with 31 and 31 1/2 inch inseams. Orvis is one of only a few places for tall customers to find perfect fits.
No matter what style, color, fit (long legs), I'm looking for I can find it at Orvis!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
 by cora, Thursday, May 17, 2012 1:48 PM
I am and have always been very satisfied with all aspects of dealing with Orvis. The quality of product is most important. The support service is excellent and I am highly satisfied.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
 Wednesday, May 16, 2012 2:42 PM
super fast delivery and super quality items
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
 Tuesday, May 15, 2012 2:18 PM
Great company. Have yet to be dissatisfied with my dealings with Orvis. Love their products. Quality merchandise.
I have purchased many items from Orvis and have yet to be dissatisfied.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 1.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 1.0 Prices relative to other online merchants
 by woody, Saturday, May 12, 2012 10:29 PM
items arrived on time as ordered. One item was perfect, the other way too big and somewhat different in detail than pictures allowed me to see.
The ordering process is easy and self-explanatory. The clothing seems quite nice though I am awaiting my order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
 by Sunny, Saturday, May 12, 2012 6:39 PM
Very good Company to deal with!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.0 
  • 5.0 Overall look and design of site
 by MountainLesli, Thursday, May 10, 2012 3:25 AM
love orvis...love the "capri" pants that i got, but they were supposed to be "capri" pants, and they reach my ankle. i am short, and often buy "petite", but this was silly. i still love them, and will wear them anyway. good quality, light weight, with the stripes going the right way...for us "petite" folks
shipping prices are ridiculous. i do all of my shopping online/catalogs, & orvis has the HIGHEST of any store. i came here to buy one thing, and rather than shop & spend, i immediately left. you may think that your company has the quality, you have many competitors these days. the prices of apparel is very high
  • 4.5 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 3.0 
  • 4.5 Clarity of product information
  • 2.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
 by visor, Thursday, May 10, 2012 3:07 AM
I recommend Orvis in every aspects except for the availability of what they offer on line or in their catalogues.
It is very disappointing to see not available beside something you are suppose to have in stock.Mainly lack of colors!!!
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